We promised and committed to provide quality services according to the core as follows:

1. The Federal Land Management:
   1. Acquisition of Land - Submitting Federal Land acquisition within one month of receipt of a complete application from the Ministry / Department of Consumer (KJP).
   2. Land Management - Paid Federal Land Commissioner's quit rent to the state government before 1st June 1 each year.

2. Management of Land Transactions:
   1. Ensure that 90% of registration of land transactions completed within 1 working day.

3. Small Estate Management - Solve federal land cases as below ;
   1. To resolve fresh application & subsequent application within 4 months except complicated cases.
   2. The resolve backlog cases in the current year.

4. Administration and Financial Management:
   1. Manage payments within a period not exceeding 14 working days.

Note: Charter was approved in the Management Meeting. 5/2013 on May 29, 2013.